Policies - How to raise a Grievance

If you are affected by Nkuku's activities or supply chain and have a serious concern, we want you to be able to tell us safely and simply.

What can I report?

You can contact us about concerns involving human rights, working conditions, modern slavery, discrimination, harassment, health and safety, environmental harm, ethical conduct, responsible sourcing, or a serious or unresolved product safety or privacy issue.

For routine questions about an order, delivery, return or refund, please email hello@nkuku.com.

How do I contact Nkuku?

Email feedback@nkuku.com or write to:

Grievance Team
Nkuku Ltd
Lower Tweed Mill
Shinners Bridge
Totnes
Devon
TQ9 6JB
United Kingdom

You may raise a concern anonymously. If you provide contact details, we can acknowledge your message, ask questions and update you on progress.

What information should I include?

Please provide as much detail as you can, including what happened, when and where it happened, who was involved, and any evidence you have. You can also tell us what outcome you think would help.

What happens after I report a concern?

We aim to acknowledge your concern within five working days. We will assess it, decide whether a review or investigation is needed and keep you informed where we have your contact details. We will treat information carefully and will not tolerate retaliation against anyone who raises a concern in good faith.

Can I appeal?

Yes. If you believe the process or outcome was not fair, email feedback@nkuku.com within five working days of receiving the written outcome. Explain why you are appealing and include any new information.

More information

Read the full Stakeholder Grievance Policy.