Delivery

We expect your order to be delivered within 5 working days (when Standard Delivery is selected at checkout).

 

Order Update

For further information on orders already placed, please contact our Customer Care Team and have your order number to hand.


UK Mainland Delivery

Order value Delivery cost

Orders over £80*

Free Standard UK Delivery

Under £80

£4.95
Two Person Delivery £20.00
Next Working Day Delivery** £7.95 (Temporarily Unavailable)

 

Standard delivery within 5 working days.

*UK Standard delivery only, excludes large furniture items

**For Next Day Delivery, orders must be placed before 1pm Monday - Thursday. (Temporarily Unavailable)

 

UK Offshore & International

UK Offshore

Northern Ireland, Jersey, Guernsey & Isle of Man.

Standard Delivery £20.00.

 

Additional delivery charges may apply to the following post codes:

FK, KY, PA1-19, PH1-16, PH30, DD


Europe, USA, Canada & Rest of World

We can happily confirm that we are offering delivery outside of the UK. If you do not see your local currency, please click on the country flag on the website footer, here you can select your chosen country for delivery. Delivery lead times and costs are calculated at the checkout and are based on the size of the order and location. Please note that some of our larger items and lighting are not available to delivery outside of the UK. We will be developing our international services and enabling more products for international delivery in the future.

Small Furniture Delivery

Some of our furniture items, such as dining chairs & stools, are delivered by our Standard Delivery Service, within 5 working days, or Next Day Delivery, where applicable.

Additional delivery charges may apply to the following post codes:

FK, KY, PA1-19, PH1-16, PH30, DD

Large Furniture Delivery

We take great care in delivering your furniture to you and use a dedicated specialist delivery service which will deliver your furniture on a day of your choice. Please provide your telephone number at the checkout, our specialist delivery team will contact you to book your preferred delivery day if you are unable to select this at the checkout. Large furniture items are available for delivery to UK mainland addresses only.


Unfortunately we are unable to offer delivery of large items to the areas and postcodes listed below.

Location
Scottish Highlands AB, IV, KW, PH17-PH26, PH30-PH41, PH49-PH50, PA80
Scottish Islands HS1-9, IV, KA27-28, KW1-17, PA20-PA49, PA60-78, PH42-44, ZE
Channel Islands & Scilly Isles TR, GY, JE
Ireland & Northern Ireland All
Isle of Man & Isle of Wight All
Lundy Island All

 

 

Sofa Delivery

Our sofas are handmade to order in the UK and each piece takes between 12-14 weeks to manufacture from the date that your order has been confirmed.

Please add your telephone number at the checkout so we can contact you to arrange a suitable date for delivery. Our sofa collection can be delivered to UK mainland addresses only. Delivery of these items is free of charge.

  • We will contact you once your order has completed production to arrange a suitable date for delivery
  • Your furniture will be placed in your desired location and the packaging will be removed at point of delivery

We will do our best to complete your made-to-order furniture within the specified lead time, however we cannot offer a guarantee that you will receive delivery before Christmas.

Returns

Returns Policy

Please go to our returns page here and select the correct option.

We want you to be pleased with your order. If for any reason you are unhappy with your product, please return to us within 28 days of receipt in an unused condition and in original packaging, with the returns form completed and placed inside the parcel. We will issue a refund to your original payment method on receipt.

  • Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with labels attached
  • With the exception of faulty goods Nkuku is not responsible for the cost of returning products. We always advise that you obtain a proof of postage when returning an item
  • Please allow up to 10 working days for us to receive your return and communicate receipt of the goods
  • Goods purchased online cannot be returned or exchanged at the Nkuku Lifestyle Store


Please see full terms and conditions here.

See below for more information on how to return your item. If you have further queries, please contact our Customer Care team.

How to return an item to us

STANDARD RETURNS

To return an item that was delivered to you via Yodel or DPD, click here to proceed, this link will direct you to our returns portal to arrange your chosen courier method. You will require your order number.

FURNITURE RETURNS Selected Furniture
Some of our furniture items such as dining chairs & stools are delivered by our courier services Yodel or DPD. If you received an item of furniture via this method of delivery you can return the item using the guidance and link above, under 'Standard Returns'.

To return an item of furniture, that was delivered by the 2-person courier team, please see details below.

Furniture
The cost of returning these items has been calculated on the weight, size and fragility of the item. You can find the returns size on the product page.

The price for returning these items is:

SMALL £35
MEDIUM £60
LARGE £80

Please note these costs are non-refundable. As this is a dedicated delivery service it can take up to 2 weeks for collection.

To book this returns service please contact our Customer Care team by clicking here.

SOFAS & MADE TO ORDER FURNITURE Due to their bespoke nature, we are unable to offer returns on made to order furniture and sofas.
DAMAGED OR FAULTY ITEMS We take great care throughout the production and delivery of your order. From time to time some issues may occur. Should this be the case please contact our Customer Care team immediately so that we can help to resolve the issue. For efficiency please provide your order number and any other information to assist us in resolving the matter promptly.
MISSING ITEMS Please contact us within 48 hours of receipt of goods if there is an item missing from your order.