We expect your order to be delivered within 3 - 5 working days (when Standard Delivery is selected at checkout). However, deliveries can occasionally take a little longer than usual. Like many businesses, we have been experiencing increased demand and challenging delays in our supply chain and logistics. We are working with our warehouse team and suppliers to deliver orders as quickly and safely as possible. We aim to keep you updated on your order, every step of the way.
Safe Delivery To Your Door
Our delivery partners are committed to delivering your parcel as safely as possible and are operating a contact-free service, so deliveries can be made to your door, or left in a safe place, without requiring a signature.
For further information on orders already placed, please see our FAQ page.
UK Mainland Delivery
|Order value||Delivery cost|
Orders over £80
|Free Standard Delivery|
|Two Man Delivery||£20.00|
|Next Working Day Delivery*||£7.95|
Standard delivery within 3 - 5 working days.
*For Next Day Delivery, orders must be placed before 1pm Monday - Thursday.
UK Offshore & International
Northern Ireland, Jersey, Guernsey & Isle of Man.
Standard Delivery £20.00.
Europe, USA, Canada & Rest of World
Due to the uncertainties around Brexit, we are not currently offering delivery outside of the UK. We will be carefully reviewing this and look forward to being able to offer international delivery options in the future.
Small Furniture Delivery
Some of our furniture items, such as dining chairs & stools, are delivered by our Standard Delivery Service, within 7-10 working days, or Next Day Delivery, where applicable.
Large Furniture Delivery
We take great care in delivering your furniture to you and use a dedicated specialist delivery service which will deliver your furniture within 7-10 working days. Please provide your telephone number at the checkout, our delivery team will contact you the next working day to book your preferred delivery time slot. Large furniture items are available for delivery to UK mainland addresses only.
Unfortunately we are unable to offer delivery of large items to the areas and postcodes listed below.
|Scottish Highlands||AB10-16, AB21-25, AB30-39, AB41-45, AB51-56, PA80|
|Scottish Islands||HS1-9, IV40-51, IV55-56, IV25, KA27-28, KW1-17, PA20, PA31-40, PA41-49, PA60-78, PH42-44, ZE1-3|
|Channel Islands & Scilly Isles||TR, GY, JE|
|Isle of Man||IM|
Additional delivery charges apply to the following post codes:
|£70||KY, PA1-19, PH1-16, PH30, DD|
Our sofas are handmade to order in the UK and each piece takes between 16-18 weeks to manufacture from the date that your order has been confirmed.
Please add your telephone number at the checkout so we can contact you to arrange a suitable date for delivery. Our sofa collection can be delivered to UK mainland addresses only. Delivery of these items is free of charge.
- We will contact you to confirm that we have received your order
- We will contact you closer to the time to arrange a suitable date and time for delivery
- Your furniture will be placed in your desired location and the packaging will be removed at point of delivery
We want you to be pleased with your order. If for any reason you are unhappy with your product, please return to us within 28 days of receipt in an unused condition and in original packaging, with the returns form completed and placed inside the parcel. We will issue a refund to your original payment method on receipt.
- Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with labels attached
- With the exception of faulty goods Nkuku is not responsible for the cost of returning products. We always advise that you obtain a proof of postage when returning an item
- Please allow up to 10 working days for us to receive your return and communicate receipt of the goods
- The returns form and address label can be found inside your delivery note, or you can download a copy here. Please complete the form and place this inside the parcel you are returning to us
- Goods purchased online cannot be returned or exchanged at the Nkuku Lifestyle Store
How to return an item to us
Visit your local Post Office with your packaged return. Please remember to obtain a proof of postage.
If your parcel is larger than 60x50x50cm and/or weighs over 10Kg, please contact the Customer Care team who will arrange a collection on your behalf. Cost £16 per parcel.
To return an item of furniture please contact the Customer Care team using the contact details above.
Goods purchased online cannot be returned or exchanged at the Nkuku Lifestyle Store.
To book this returns service please contact our Customer Care team.
|SOFAS & MADE TO ORDER FURNITURE||Due to their bespoke nature, we are unable to offer returns on made to order furniture and sofas.|
|DAMAGED OR FAULTY ITEMS||We take great care throughout the production and delivery of your order. From time to time some issues may occur. Should this be the case please contact our Customer Care team immediately so that we can help to resolve the issue. For efficiency please provide your order number and any other information to assist us in resolving the matter promptly.|
|MISSING ITEMS||Please contact us within 48 hours of receipt of goods if there is an item missing from your order.|