Delivery
We work with couriers Yodel and DPD for standard delivery and specialist courier Furdeco for our larger deliveries.
For further information or questions, please visit our Help Centre. Or you can contact our Customer Care Team, please have your order number to hand.
Pre-Christmas Delivery
| Delivery Type | Order By |
|
Thursday 19th December |
|
Friday 13th December |
If you have pre-ordering an item, please refer to the due date as advised on the product page. We cannot guarantee pre-Christmas delivery for pre-ordered items.
UK Mainland Delivery Rates
| Delivery Method | Delivery Cost | Timescales |
| Small Parcel (Orders under £15) | £7.55 | within 5 working days |
| Standard Delivery (Orders over £15) | £5.95 | |
| DPD Pickup Shop (Temporarily Unavailable) | £4.95 | |
| Next Day & Oversized Delivery | ||
| Next Day Delivery (Temporarily Unavailable) Monday - Thursday, orders placed before 1pm (excluding bank holidays) |
£8.95 | Next business day |
| DPD Oversized Delivery | £15 | within 5 working days |
Each product page displays the allocated delivery details within the 'Delivery & Returns' tab. Not all products are available for Next Day Delivery. DPD Pickup Shop not eligible for Next Day Delivery.
Please note that if you have pre-ordered an item, your order will be dispatched once the stock becomes available. Estimated due date will show on the product page at the time of placing your order.
Furniture & Large Item Delivery
Some of our smaller furniture items, such as dining chairs & stools, are delivered by our Standard Parcel or DPD Oversized service.
Our larger pieces are delivered by our specialist courier Furdeco within 10 - 14 working days.
We take great care in delivering your order to you and use a dedicated specialist delivery service which will deliver on a day of your choice. Please provide your telephone number and email at the checkout, our specialist delivery team will contact you to book your preferred delivery day.
|
Delivery Method |
Delivery Cost |
Timescales |
|
Oversized Fragile Delivery |
£15 | 10 - 14 working days |
|
Large Delivery |
£30 | |
|
Extra Large Delivery |
£40 | |
|
Specialist Furniture Delivery Made-to-order sofas, armchairs & footstools. Find further information below. |
£50 | 10 - 12 weeks |
Each product page displays the allocated delivery details within the 'Delivery & Returns' tab.
Please note that if you have pre-ordered an item, your order will be dispatched once the stock becomes available. Estimated due date will show on the product page at the time of placing your order.
Furniture & Large Item Delivery Exclusions:
Unfortunately we are unable to offer delivery of oversized, large or extra large items to the areas and postcodes listed below.
| Scottish Highlands |
AB, IV, KW, PH17-PH26, PH30-PH41, PH49-PH50, PA80 |
| Scottish Islands | HS1-9, IV, KA27-28, KW1-17, PA20-PA49, PA60-78, PH42-44, ZE |
|
Channel Islands & Scilly Isles |
TR, GY, JE |
|
Ireland & Northern Ireland |
All |
|
Isle of Man & Isle of Wight |
All |
| Lundy Island | All |
Northern Ireland, Jersey, Guernsey & Isle of Man
Standard delivery within 5 working days - delivery cost £20. Please note that some of our larger items are not available for delivery to these locations.
Highlands & Islands
Delivery costs for the below listed postcodes are calculated at the checkout and are based on the size of the order. Please note that some of our larger items are not available for delivery to these locations.
HS1-HS9, IV1-IV63, KW0-KW17, PA20-PA78, PH15-PH99, AB31-AB56, FK17-FK21, KA27-KA28, ZE & IV.
International
We are not currently offering delivery outside of the UK. We will be carefully reviewing this and look forward to being able to offer international delivery options in the future.
Made-to-order Sofa Delivery
Our sofas are handmade to order in the UK and each piece takes between 10-12 weeks to manufacture from the date that your order has been confirmed.
Please add your telephone number at the checkout so we can contact you to arrange a suitable date for delivery. Our sofa collection can be delivered to UK mainland addresses only.
We will contact you once your order has completed production to arrange a suitable date for delivery
Your furniture will be placed in your desired location and the packaging will be removed at point of delivery
We will do our best to complete your made-to-order furniture within the specified lead time, however some delays can occur that are outside of our control. We will endeavor to keep you updated on the progress of your order.
Pre-orders
If you have pre-ordered a product, you have reserved the item from the next shipment into Nkuku. Once the product is ready to be dispatched from our warehouse, your order will be delivered to you via the delivery service assigned to that product. If you visit the product page, you can see which delivery service is assigned under the 'Delivery & Returns Options' tab. The delivery method should also show on your order confirmation.
Note that the 'Due Date' showing for the product is estimated and we can experience delays on our shipments which are outside of our control.