We work with couriers Yodel and DPD for standard delivery and specialist courier Furdeco for our larger deliveries.

For further information or questions, please visit our Help Centre. Or you can contact our Customer Care Team, please have your order number to hand.

 

UK Mainland Delivery Rates


Delivery Method

Delivery Cost

Timescales

Small Parcel

Orders under £15
£7.55 3 - 5 working days

Standard Parcel

£4.95 - orders under £100

Free - orders over £100

3 - 5 working days

Next Day

Monday - Thursday - orders placed before 3pm (excluding bank holidays)
£7.95 Next business day
DPD Pickup Shop

£3.95 - orders under £100

Free - orders over £100

3 - 5 working days

DPD Oversized Delivery

£12 3 - 5 working days

 

Each product page displays the allocated delivery details within the 'Delivery & Returns' tab. Not all products are available for Next Day Delivery. DPD Pickup Shop not eligible for Next Day Delivery.

Please note that if you have pre-ordered an item, your order will be dispatched once the stock becomes available. Estimated due date will show on the product page at the time of placing your order.

 

Furniture & Large Item Delivery

Some of our smaller furniture items, such as dining chairs & stools, are delivered by our Standard Parcel or DPD Oversized service.

Our larger pieces are delivered by our specialist courier Furdeco within  10 - 14 working days.

We take great care in delivering your order to you and use a dedicated specialist delivery service which will deliver on a day of your choice. Please provide your telephone number and email at the checkout, our specialist delivery team will contact you to book your preferred delivery day. 


Delivery Method

Delivery Cost

Timescales

Oversized Fragile Delivery

£12

10 - 14 working days

Large Delivery

£25

10 - 14 working days

Extra Large Delivery

£40

10 - 14 working days

Specialist Furniture Delivery

Made-to-order sofas, armchairs and footstools. Find more information below.

£50

10 - 12 weeks

 

Each product page displays the allocated delivery details within the 'Delivery & Returns' tab. 

Please note that if you have pre-ordered an item, your order will be dispatched once the stock becomes available. Estimated due date will show on the product page at the time of placing your order.

 

Furniture & Large Item Delivery Exclusions:

Unfortunately we are unable to offer delivery of oversized, large or extra large items to the areas and postcodes listed below.


Scottish Highlands AB, IV, KW, PH17-PH26, PH30-PH41, PH49-PH50, PA80
Scottish Islands HS1-9, IV, KA27-28, KW1-17, PA20-PA49, PA60-78, PH42-44, ZE
Channel Islands & Scilly Isles TR, GY, JE
Ireland & Northern Ireland All
Isle of Man & Isle of Wight All
Lundy Island All

 

 

Northern Ireland, Jersey, Guernsey & Isle of Man  

Standard delivery within 5 working days - delivery cost £20. Please note that some of our larger items are not available for delivery to these locations.

 

Highlands & Islands

Delivery costs for the below listed postcodes are calculated at the checkout and are based on the size of the order. Please note that some of our larger items are not available for delivery to these locations.

HS1-HS9, IV1-IV63, KW0-KW17, PA20-PA78, PH15-PH99, AB31-AB56, FK17-FK21, KA27-KA28, ZE & IV.

  

International

We are not currently offering delivery outside of the UK. We will be carefully reviewing this and look forward to being able to offer international delivery options in the future.

 

Made-to-order Sofa Delivery

Our sofas are handmade to order in the UK and each piece takes between 10-12 weeks to manufacture from the date that your order has been confirmed. 

Please add your telephone number at the checkout so we can contact you to arrange a suitable date for delivery. Our sofa collection can be delivered to UK mainland addresses only. 

  • We will contact you once your order has completed production to arrange a suitable date for delivery
  • Your furniture will be placed in your desired location and the packaging will be removed at point of delivery

We will do our best to complete your made-to-order furniture within the specified lead time, however some delays can occur that are outside of our control. We will endeavor to keep you updated on the progress of your order.

 

 

Pre-orders

If you have pre-ordered a product, you have reserved the item from the next shipment into Nkuku. Once the product is ready to be dispatched from our warehouse, your order will be delivered to you via the delivery service assigned to that product. If you visit the product page, you can see which delivery service is assigned under the 'Delivery & Returns Options' tab. The delivery method should also show on your order confirmation. 

Note that the 'Due Date' showing for the product is estimated and we can experience delays on our shipments which are outside of our control.  

 

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