Returns Policy

We want you to be pleased with your order. If for any reason you are unhappy with your product, please return to us within 28 days of receipt in an unused condition and in original packaging, with the returns form completed and placed inside the parcel. We will issue a refund to your original payment method on receipt.


  • Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with labels attached
  • With the exception of faulty goods Nkuku is not responsible for the cost of returning products. We always advise that you obtain a proof of postage when returning an item
  • Please allow up to 10 working days for us to receive your return and communicate receipt of the goods
  • Please complete the online returns form here and process your return via the Nkuku returns portal.
  • Please note we are unable to accept returns on earrings.
  • Goods purchased online cannot be returned or exchanged at the Nkuku Lifestyle Store

Please see full terms and conditions here.

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