Returns

Returns Policy

Extended returns

Purchases made between Wednesday 13th November and Sunday 24th December can be returned to us by Monday 20th January.

We want you to be pleased with your order. If for any reason you are unhappy with your product, please return to us within 28 days of receipt in an unused condition and in original packaging, with the returns form completed and placed inside the parcel. We will issue a refund to your original payment method on receipt.

CANCELLING YOUR ORDER

Under The Consumer Regulations 2013 you have the right to cancel your online or mail order purchase as long as you do so no later than 14 days after the day on which you receive the goods or service. However, this right to cancel your order does not apply to Goods which are: made-to-measure or custom-made or otherwise made to your specification or clearly personalised. Further information on this can be found in our terms and conditions.

FAULTY OR DAMAGED ITEMS

In the unlikely event of an item arriving damaged or faulty, please contact us within 30 days of receipt by phone or email and we will be happy to arrange for a replacement or a full refund in line with our terms and conditions and your consumer rights.

• Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with labels attached
• With the exception of faulty goods Nkuku is not responsible for the cost of returning products. We always advise that you obtain a proof of postage when returning an item
• Please allow up to 10 working days for us to receive your return and communicate receipt of the goods
• Please complete the online returns form here and process your return via the Nkuku returns portal.
• Please note we are unable to accept returns on earrings.
• Goods purchased online cannot be returned or exchanged at the Nkuku Lifestyle Store

FINANCE

Nkuku Limited is authorised and regulated by the Financial Conduct Authority and is the broker and not the lender. Our FCA registration number is 1015081. Nkuku Limited offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Credit is provided subject to affordability, age and status. Minimum spend applies. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority. Vulnerable Customer Policy. Complaints Handling Procedure.

Please see full terms and conditions here.