We want you to be pleased with your order. If for any reason you are unhappy with your product and would like a refund or exchange then please return it to us within 28 days of receipt in an unused condition. Please see below for full terms and conditions.
FAULTY OR DAMAGED ITEMS
In the unlikely event of an item arriving faulty, please contact us within 30 days of receipt by phone or email and we will be happy to arrange for a replacement.
Please contact us within 48 hours of receipt if your order is incomplete.
Phone: 0333 240 0155
- We are happy to replace most products but there are some exceptions that cannot be returned unless they are faulty. These products include earrings and made to order furniture and sofas.
- Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with all labels attached.
- With the exception of faulty goods Nkuku is not responsible for the cost of returning products. We always advise that you obtain a certificate of postage when returning an item.
- Please allow up to 5 working days from receipt of your return for it to be processed.
- Goods purchased online cannot be returned or exchanged at the Nkuku Lifestyle Store.
Please see full terms and conditions here
There are a number of ways that products can be returned to us. If you are returning a product, please make sure that you complete the returns form (inside your delivery note) and place it inside the box you are returning.
RETURNING A PRODUCT USING COLLECTPLUS FOR ONLY £4.49
You can return your products to us in packaging no bigger than 60x50x50 cm and up to 10kg in weight using CollectPlus. CollectPlus is an easy way to return parcels by dropping them off at one of over 5000 local shops. In order to do this simply visit www.collectplus.co.uk/nkuku to purchase your returns label and find your most convenient shop. Print the label and then apply it to the box that you are returning. When you drop the box at any CollectPlus location you will be provided with a receipt and tracking code. Please note your return label must be purchased before dropping off the parcel.
RETURNING A PRODUCT USING ROYAL MAIL
On the back of your delivery note you will find a returns label, you will need to include your Invoice Number on this label and stick the label on the box you are returning. Once this is complete you may then take the box to the post office and pay the required returns amount. We request that returned products are well protected and packed for posting and we always advise obtaining proof of postage using a 2nd class service.
RETURNING A LARGE ITEM
Unwanted large items can be returned by using our courier collection service. The cost of this service is £16 per item. Please contact us on 0333 240 0155 for more details of how to arrange this service. Please note that this service cannot be used to return items of furniture.
RETURNING A PIECE OF FURNITURE & INDIAN ANTIQUE
To organise the return of a furniture item please contact us on 0333 240 0155. Please note that the cost of returning the item will be quoted to you by our Customer Care team. The cost of returning furniture items depends on the location, weight and size of the item. The costs of returning these items is:
- Small item £35
- Medium item £60
- Large item £80
MADE TO ORDER FURNITURE AND SOFAS
We are not able to offer returns on made to order furniture and sofas.
REPORTING DAMAGE OR A FAULT
We take great care throughout the production and delivery of your order. From time to time some issues may occur. Should this be the case please contact our Customer Care team immediately so that we can help to resolve the issue. For efficiency please provide your order number and any other information to assist us in resolving the matter promptly.