Frequently Asked Questions
During this exceptionally busy period we are experiencing some delays to our usual delivery service. Our warehouse team and delivery partners are working around the clock to deliver your parcel as quickly and as safely as possible. We thank you for your understanding and patience with us, we are doing our very best to look after our customers and as small business, your custom and loyalty is very much appreciated.
Where is my order?
Deliveries are taking a little longer than normal as we work to meet the demands of this exceptionally busy period. Our warehouse team are working around the clock to prepare orders and we aim to deliver to you within 7-10 working days. Once your order has been dispatched you will receive an email notification with tracking details
I have received a damaged item
We’re sorry to hear your item is damaged. Please do not worry, we can always resolve issues with items damaged during delivery. Please provide as many details as possible on our Contact Us page, so we can work to resolve this quickly and efficiently. Due to this exceptionally busy period, we may take a little longer to respond, but please be assured we will contact you as soon as possible.
Can I cancel or amend my order?
Due to the exceptionally high volume of orders, our warehouse is unable to amend or cancel an order once it has been placed. We apologise for any inconvenience.
If your order arrived after our published delivery times, at the time of placing your order, please contact us.
Can I change my delivery address?
Due to the exceptionally high volume of orders in our warehouse, we are unable to amend delivery addresses once an order has been placed. We apologise for any inconvenience.
Visit our Delivery, Returns and Contact us pages for more information.