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Please read our Privacy Policy for details of how we look after your data.

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Please read our Privacy Policy for details of how we look after your data.

PRIVACY POLICY
In this notice, ‘we’ and ‘us’ refers to Nkuku Limited and ‘Site’ refers to nkuku.com.

INTRODUCTION AND TERMS
We are committed to protecting and respecting your personal data and privacy. This privacy policy explains the types of personal data we may collect when you interact with us, and how we will store and protect that data. Whenever we process such information, we will do so in line with all applicable laws concerning the protection of personal data including the Data Protection Act 1998 and the GDPR.

By visiting our Site you are accepting to the practices described in this notice.

We may amend this privacy notice at any time by posting the amended version on our Site. We will announce any material changes to this privacy policy via email.

WHO WE ARE AND HOW TO CONTACT US
This notice, along with our terms and conditions, sets out the basis on which any personal data we collect from you will be processed by us.
We hope that the information provided answers any questions you may have but if not, please do get in touch with us at:
Email: hello@nkuku.com

or

Address:
Data Protection Representative
Nkuku Limited
Lower Tweed Mill
Dartington
Totnes
Devon
TQ9 6JB

For the purpose of the Data Protection Act 1998 and the GDPR Nkuku Limited is the data controller.

WHAT PERSONAL DATA WE COLLECT
Personal data is information relating to an identified or identifiable person.

The personal data we process includes your name, delivery/billing address, date of birth, email address and phone number, financial and credit card information. You may give us your personal information by filling in forms on our Site or by corresponding with us by phone, in-store, by email or otherwise. This includes information you provide when you register to use our Site, subscribe to our service, search for a product, place an order on our Site, participate in discussion boards or other social media functions on our Site, enter a competition, promotion or survey and when you report a problem with our Site.

We collect information about your interaction with our services and your communications with us. This can be information we receive from devices (including mobile devices) you use when you access our services. This information could include:

Device ID or unique identifier, device type, ID for advertising and a unique device token.

Location information, including location information from your mobile device.

Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information.

We use cookies, web beacons, unique identifiers and similar technologies to collect information about the pages you view, the links you click and other actions you take when using our Services, within our advertising or email content.

You can read a copy of our cookie policy here.

HOW WE USE YOUR DATA
We use the information you give to us:

•  To fulfil a contract with you and to provide you with the information, products and services that you receive from us.
•  To provide you with information about goods and services we offer that are similar to those that you have already purchased or enquired about or that we feel may be of interest you. We may contact you     either in writing or by electronic means, if you have consented to this.
•  If you have provided your consent to share your information with third party marketing, we will permit selected third parties to provide you with information about goods or services we feel may interest you.
•  To notify you about changes to our privacy notice or terms of service.
•  To ensure that content from our site is presented in the most effective manner for you and for your browsing device.
•  To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
•  To allow you to participate in interactive features of our service, when you choose to do so.
•  As part of our efforts to keep our site safe and secure.
•  To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
•  To process an applicants information during the recruitment process in line with our recruitment privacy policy.

We may also us the information to pursue our legitimate interests where your rights and freedoms do not outweigh these interests.  This includes to:

•  Improve our services, for example by reviewing information associated with stalled or crashed pages experienced by users allowing us to identify and fix problems and give you a better experience.
•  Personalise, measure and improve our advertising based on your advertising customisation preferences.
•  Deliver targeted marketing, service updates and promotional offers based on your communication preferences.
•  Measure the performance of our email marketing campaigns.

HOW LONG WE KEEP YOUR DATA
Our data retention policy is dictated by data protection laws and we will not keep your data for longer than is necessary.

THIRD PARTY SERVICE PROVIDERS
We will keep your data inside our organisation except where disclosure is required or permitted by law or when we use third party service providers to supply and support our business services, such as:

•  IT systems and email provider.
•  Couriers and warehousing.
•  Customer service network.
•  Marketing services such as email and direct mail.
• With our consent, advertisers operating in categories such as clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors as well as    advertising networks that require the data to select and serve relevant adverts to you and others.
•  With our consent, marketing agencies for the purpose of customer profiling and learning about customer behaviour in order to provide relevant products and services.
•  Analytics and search engine providers that assist us in the improvement and optimisation of our site.

Sometimes the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA ") in order to fulfil your order. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, and the provision of support services.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

YOUR RIGHTS
Your rights under the GDPR are as follows;
•  To be informed: we must provide a privacy notice which should contain transparent information of how we process your data.
•  Right to access your information: you are entitled to know what information we hold about you and the reasons why.
•  Rectification of your data: if you think we are holding incorrect information on you, you may request that these details are updated.
•  Erasing your data: you can request for your details to be deleted, in line with the data protection legislation.
•  Restrict the processing of your data: you have the right to ask us not to process your personal data for marketing purposes.
•  Data portability: you have the right to request a copy of the data you have provided us, in a format that is reusable.
•  Object to processing your data: you have the right to object to us processing your data for customer profiling or marketing.
•  Automatic decision making and profiling: you have a right to object to us using your data in automated marketing and profiling.

CONTACT
Amendments to your data
To ask for your information to be amended, please contact our Customer Care team by email hello@nkuku.com

Subject Access Requests
As outlined above, you have the right to request a copy of the information that we hold on you. To ask for your information, please contact us in writing at:
Data Protection Representative, Nkuku Limited, Lower Tweed Mill, Shinners Bridge, Dartington, Totnes, Devon, TQ9 6JB or by email privacy@nkuku.com

Complaints
You have the right to complain about the processing of your personal data. To do this please use the contact details given above. If we are unable to resolve the issue you have the right to complain to the Information Commissioners Office.


COOKIE POLICY 
We use cookies to distinguish you from other users on our Site. This helps us to enhance your user experience when you browse and also allows us to improve our Site.

HOW WE USE COOKIES
Like many websites, when you visit our Site or click on an advert of ours on another website we issue 'cookies' or unique code that allows us to identify your computer. We use cookies to note the different areas of our Site recently accessed through your computer, which of our adverts you were interested in and to identify which websites and adverts about us are of interest to you after you leave our Site. We will use the information collected in this way to tell you about services or products which might be of interest to you when you make further visits to our Site, or through other websites from which we provide advertisements.

Most web browsers automatically accept cookies, but your browser's settings can be altered to prevent this. In addition, Cookies can be deleted from your hard-drive. How you do this will depend upon the Internet browser that you use. Please refer to your relevant Internet browser manufacturer's website where you should be able to receive the information you need.

YOUR CONSENT TO COOKIES
We may need to ask for your consent to the use of cookies set out in this Privacy Policy when you first access the Site and if we introduce any new cookies to the Site. If so, when you first visit the Site a banner will appear asking you to accept the cookies that we set on the Site.

If you agree to cookies from our Site by clicking "OK " or by continuing to use the Site, we will set cookies on your computer. If you wish to delete the cookies we have set on your computer, please refer to your browser ‘Help’ menu.

IS MY CREDIT CARD INFORMATION SECURE?
                                                  
At Nkuku we take security very seriously. We want our customers to feel completely at ease with doing business with us over the Internet. We know that security is a major concern to some of our customers and therefore we have put a system in place that
is far safer than giving your credit card details over the telephone or giving your card to a waiter in a restaurant.                                            
                          
We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our secure sockets layer (SSL) encryption uses 128-bit encryption. In addition to this, once your order has been transferred
to our order processing system all credit card details are removed from the website as an added precaution.

Your browser will go into secure mode as soon as you click to go into the checkout or as soon as soon as you login. You can check that you are shopping in a secure environment by looking for locked padlock icon at the bottom of your browser screen. 

Your credit card details are not held on the Internet. Once the payment has been validated and approved, your details are deleted. This does mean that you will need to repeat your credit card details for every order - a minor inconvenience - but one that
makes it totally safe to order online with Nkuku.

We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
We use cookies to enhance your experience. To accept cookies continue browsing, or view our Cookie Policy to find out more.