Dear Sophie, Thank you for your review, we are really pleased that you are happy with your product. With regard to packaging, we understand your concerns. We are regularly evaluating our packaging solutions and face the constant challenge of ensuring our products are delivered safely and in perfect condition from international sources, whilst not using unnecessary packaging material. Most of our products face a bumpy ride including camel carts, colourful Indian trucks and shipping containers. Therefore, products need to be packaged securely to prevent high levels of damage during transit.

As a business, we currently use recyclable cardboard compound in our delivery boxes and where possible, recycle used outer cardboard boxes as an alternative to air packaging, poly bags and bubble wrap. We are also working hard to entirely remove non-recyclable materials from our packaging.

Your feedback is important to help us improve and develop these solutions, and I can assure you both your comments and images will be fed back to the relevant departments.

Please follow this link to find out more about our Nkuku Environmental policy: https://www.nkuku.com/pages/environmental-policy