Happy with the product
The rug is wonderful, a thick, beautifully designed jute and fits perfectly in our entry hall. I would definitely recommend it as it feels robust and hard wearing. The only reason I gave four stars is because of the amount of plastic packaging the rug arrived in. The outside packing was plastic and the carpet was then wrapped in cling film. As a company that advertises eco friendly products, I think the packaging needs to be re-evaluated in order the meet that standard.
| Style |
Rated 5 out of 5
|
|---|---|
| Quality |
Rated 5 out of 5
|
| Value |
Rated 4 out of 5
|
Nkuku
Dear Jessica, Thank you for taking the time to review your Jambo Jute Rug. We are delighted that you are pleased with your purchase.
With regard to the packaging, I would like to inform you that we are regularly evaluating our packaging solutions and face the constant challenge of ensuring our products are delivered safely and in perfect condition from international sources, whilst not using unnecessary packaging material. Most of our products face a bumpy ride including camel carts, colourful Indian trucks and shipping containers. Therefore, products need to be packaged securely to prevent high levels of damage during transit.
As a business, we currently use recyclable cardboard compound in our delivery boxes and where possible, recycle used outer cardboard boxes. We are also working hard to entirely remove non-recyclable materials from our packaging including poly bags and bubble wrap.
Your feedback is important to help us improve and develop these solutions, and I can assure you that your comments will be fed back to the relevant departments.
Please follow this link to find out more about our Nkuku Environmental policy: https://www.nkuku.com/pages/environmental-policy
Many thanks!
