As we are faced with the rapidly changing COVID-19 situation, we wanted to share an update on how Nkuku is responding. The health, safety and wellbeing of our team and customers is of utmost importance to us.


The Nkuku online store remains open at this time. We have taken measures to ensure deliveries can continue to be made, in the safest way possible, and have adjusted our returns policy to make things easier for you.

Following Government guidelines, only critical warehouse teams are on-site at this time. The rest of the Nkuku team are working safely and remotely - we are still here for you, however we can help.

 

Useful Information

We have compiled a list of useful information below.


Online ordering
It’s business as usual for our online store at this time. Please be assured we are still able to fulfill all orders placed via our website.


Deliveries
Currently, our delivery services are operating as normal. Our couriers are taking extra care in line with Government guidelines, and are making all deliveries “contact-free”, to ensure they’re keeping everyone safe. We’re monitoring things very closely and will keep our Delivery page up-to-date if anything changes.


Returns
We understand the limitations some of our customers may face in returning items to us in light of the current situation, so we are being flexible with our returns policy. We have extended our returns window to 60 days from 16th March 2020 for all online purchases. As ever, if you have any queries regarding a return or are unable to return an item to us due to self-isolation, please contact Customer Care who will be happy to help. For more information on how to make a return, please see our Returns page.


Warehouse
In line with Government guidance, only critical warehouse teams are working on-site. Our teams are following strict social distancing measures and stringent cleaning procedures are in place to maintain the safety of everyone.


Customer Care
Our friendly Customer Care team is available to help. Due to remote working we are recommending that our customers email us at hello@nkuku.com so that we can respond to your query as quickly and efficiently as possible. Please see our Customer Care page for more information.


Lifestyle Store & Cafe
As of 23rd March 2020, we took the difficult decision to close the Nkuku Lifestyle Store & Cafe, to protect the health and safety of our customers and store team. We will reopen as soon as it is safe to do so, in line with Government instruction. While we will miss seeing many of you in our store, we hope we can keep you inspired online and look forward to seeing you all soon!