What are Cookies?

Cookies are small text files that are stored by the browser (for example, Google Chrome or Safari) on your computer, tablet or mobile phone, but only if you agree to them.  

Cookies help us to distinguish you from other users of our website. They tell us about how you are using our site and help us improve your shopping experience. Cookies enable our systems to remember your choices like items browsed and products address to basket, this enables us to customise recommendations, communications and other services.

How does Nkuku use Cookies?

A visit to a page on our website may generate the following types of cookie:

  • Functional cookies
  • Analytics cookies
  • Advertising cookies
  • Other third-party cookies

Functional cookies

Websites use functional cookies to provide you with an excellent shopping experience. Without these cookies, you may struggle to use the website. The information collected is anonymous. Examples include:

  • Cookies to determine whether the email capture pop-up should deploy
  • Cookies to recognise when an item has been added to the basket
  • Cookies to store your recently browsed items

Analytics cookies

We use software provided by other organisations (e.g. Google Analytics) to collect data on how you use our website. This information helps us to make improvements to the website and identify when errors have occurred.

These cookies collect anonymous information such as what pages you have viewed, what content and functionality you have interacted with, the date and time you visited the site, and what hardware, software and browser you use.

These cookies also collect personally identifiable information that you provide to us via forms (such as your name, address, phone number and email address). This information is used to support us in troubleshooting issues that may have impacted your shopping experience.

We don’t use cookies to collect sensitive information such as payment details and passwords. 

Advertising cookies

We work with third-parties such as Google, Bing, Pinterest and Facebook (and Facebook owned channels like Instagram, Messenger and Audience Network) to provide targeted adverts. With Facebook and Pinterest, we use a Pixel to collect anonymous information about what adverts you have clicked on. The use of these tools can tell us when and how you came to visit our website, the pages that you visited and products you went on to buy. This information will be used to make advertising more relevant to your interests and keep you up to date with news of products and services, offers and promotions.

We also set cookies when you click on a link in one of our Nkuku emails. These cookies enable personalisation of marketing materials to help us send relevant communications to registered visitors.

Other third-party cookies

On some pages of our website, other organisations may also set their own cookies. Our website cannot access these cookies.


How do I turn cookies off?

Most modern browsers will allow you to see what cookies you’ve got and delete these on an individual basis, block third party cookies, block cookies from sites, block all cookies and delete all cookies. Please note, if you choose to block all cookies from our website, some functionality may not work.

The following links provide further detail on how to manage your cookie settings:

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and iOS

 

You can turn off cookies generated by advertisers by going to the Your Online Choices site

You can opt out of Google's use of cookies for advertising, including DoubleClick cookies, by visiting Google's Ads Settings page

Please note Nkuku is not responsible for the content of external websites.

If you would like to contact us about cookies, please email:

privacy@nkuku.com

Last updated: 25/11/2020

 

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