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Our Terms
  1. These Terms
    1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. We are Nkuku Limited a company registered in England and Wales. Our company registration number is 04614918 and our registered office is at Lower Tweed Mill, Shinners Bridge, Dartington, Totnes, Devon, TQ9 6JB. Our registered VAT number is GB 807 1210 72.
    2. How to contact us. You can contact us by telephoning our customer service team at 01803 866847 or by writing to us at hello@nkuku.com and Lower Tweed Mill, Shinners Bridge, Dartington, Totnes, Devon, TQ9 6JB.
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order. We cannot be held responsible if the details that you have provided to us are incorrect.
    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
  3. OUR CONTRACT WITH YOU
    1. How we will accept your order if you are purchasing our product online or over the telephone. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. How we will accept your order if you are purchasing our product in-store. Our acceptance of your order will take place when we tell you that we are able to provide you with the product, at which point a contract will come into existence between you and us.
    3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, inability to obtain authorisation for payment, because we have identified an error in the price or description of the product, the item has been withdrawn or because we are unable to meet a delivery deadline you have specified.
    4. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
  4. OUR PRODUCTS
    1. Products may vary slightly from their pictures. The images of the products on our website and/or our promotional literature are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade and sourced from natural or recycled sources all sizes, weights, capacities, dimensions and measurements indicated on our website may have a slight variation, which adds to the products individual character and beauty.
    2. Product packaging may vary. The packaging of the product may vary from that shown on images on our website.
  5. YOUR RIGHTS TO MAKE CHANGES
    If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
  6. PROVIDING THE PRODUCTS
    1. Delivery costs. The costs of delivery will be as displayed to you on our website, or as told to you during the order process if you are purchasing the product in-store.
    2. When we will provide the products. During the order process we will let you know when we will provide the products to you. Please note that we do not deliver to PO box numbers, hotels and accommodation addresses.
      1. We will aim to deliver the products to you within two working days (excluding furniture, please see (b) below) and in any event within 30 days after the day on which we accept your order.
      2. If the products are furniture. The estimated completion and /or delivery date will be advised to you during the order process.
    3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
    5. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
    6. When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us.
    7. When you own goods. You own a product which is goods once we have received payment in full.
    8. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, including without limitation, the following: furniture dimensions, orientation, colour, fabric, finish. If so, this will have been stated in the description of the products in store or on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
  7. YOUR RIGHTS TO END THE CONTRACT IF PURCHASING ONLINE OR OVER THE TELEPHONE OR ORDERING BESPOKE ITEMS IN STORE
    1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11.
      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2.
      3. If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
      4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.6.
    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (1) to (4) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      1. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      2. there is a risk that supply of the products may be significantly delayed because of events outside our control;
      3. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four months.
      4. you have a legal right to end the contract because of something we have done wrong.
    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online or over the telephone you have a legal right to change your mind within 14 days and receive a refund.
    4. When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
      1. Bespoke items such as furniture as these are made to your specification and clearly personalised;
      2. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them, for instance earrings;
      3. any products which become mixed inseparably with other items after their delivery.
    5. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
      If you have bought goods you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
    6. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered, and paid for. If you want to end the contract in these circumstances, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract. Please be aware that we will only offer a refund on: earrings, bespoke products, and items purchased at a discount if they are faulty. If they are not faulty then we are unable to offer a refund.
    7. Goodwill Exchange Policy. In addition, if you return the products bought online or over the telephone to us within 28 days of purchase in an unused and saleable condition we will exchange such goods provided you notify us in accordance with clause 9.
  8. YOUR RIGHTS TO END THE CONTRACT IF PURCHASING INSTORE ONLY
    1. Returning products bought in store and collected immediately. If you have changed your mind about your product and it was purchased at full price in store, we will only offer a full refund , provided the product is returned to the store by you within 14 days of purchase. If you return the product in person to the store within 28 days we will offer you an exchange. Please ensure that you have a valid receipt with you and that the labels are still attached to the product. Failure to do so may result in a rejection of a refund or exchange.
    2. If the item is faulty then you will have 30 days in which to return the product and receive a refund. If you return the product outside of this time frame then you reserve the right to have the products repaired or replaced. If this is not possible then you will have a right to a price reduction or a final rejection. Please see a ‘summary of your key legal rights’ at clause 11. For the sake of clarity, if you wish to return an item which was purchased in store you must return it in person. We do not accept any such returns by post.
    3. Returning products bought in store and collected immediately that are discounted or bought in a sale. If you purchase an item that is on sale or discounted and you later change your mind then we are unable to offer a refund or replacement of the product. If however, the product was faulty then clause 8.2 will apply.
  9. HOW TO END THE CONTRACT WITH US WHERE ORDERS ARE PLACED ONLINE, OVER THE PHONE OR IN-STORE
    1. Tell us you want to end the contract. To end the contract with us pleasecall our customer service team on 01803 866 847 or email us at hello@nkuku.com. Please provide your name, home address, details of the order and, where available, your phone number and email address. Email address is essential for all orders placed online.
    2. Returning products after ending the contract. Please refer to our website for information on how to return products. We kindly request that you ensure that any returned products are well protected and packed for posting. We suggest you get a certificate of postage and allow up to 10 working days for your item to be processed.
    3. When we will pay the costs of return. We will pay the costs of return:
      1. if the products are faulty or mis-described;
      2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances you must pay the costs of return.
    4. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    5. Deductions from refunds. If you are exercising your right to change your mind:
      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 2-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
    6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:your refund will be made within 14 days either from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
  10. OUR RIGHTS TO END THE CONTRACT
    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      1. you do not, within a reasonable time, allow us to deliver the products to your address or collect them from us;
      2. you do not, within a reasonable time, allow us access to your premises to supply the services; and
      3. do not pay any sums due.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  11. IF THERE IS A PROBLEM WITH THE PRODUCT
    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01803 866847 or write to us at hello@nkuku.com or Lower Tweed Mill, Shinners Bridge, Dartington, Totnes, Devon, TQ9 6JB . Alternatively, please speak to one of our staff in-store.
    2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
      Summary of your key legal rights
      This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
      If your product is goods, for example furniture , the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
      1. up to 30 days: if your item is faulty, then you can get a refund.
      2. up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
      3. up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.
    3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call our customer service team on 01803 866847 or email us at hello@nkuku.com for a return label or to arrange collection.
  12. PRICE AND PAYMENT
    1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages if ordering online, or the price indicated in the price list or on the price label, if ordering in-store or over the telephone when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated , we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    4. When you must pay and how you must pay. Please see our website for current payment types accepted. Your transaction will be processed by Worldpay in a secure environment. Please note we are not responsible for a delay in dispatching your product if your card issuer delays your payment to us, for what ever reason.
      For goods, you must pay for the products before we dispatch them. If you pay by credit or debit card, the total order amount will be authorised for payment but we will only charge for the goods as they are dispatched.
  13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  14. HOW WE MAY USE YOUR PERSONAL INFORMATION
    1. How we will use your personal information. We will use the personal information you provide to us:
      1. to supply the products to you;
      2. to process your payment for the products; and
      3. if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
    WE WILL ONLY GIVE YOUR PERSONAL INFORMATION TO OTHER THIRD PARTIES WHERE THE LAW EITHER REQUIRES OR ALLOWS US TO DO SO, OR WHERE YOU HAVE SPECIFICALLY INDICATED THAT YOU ALLOW IT.
  15. OTHER IMPORTANT TERMS
    1. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    2. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    3. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    4. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    5. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider. You can submit a complaint to CEDR (Centre for Effective Dispute Resolution) via their website at http://www.cedr.com/consumer cedr will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. in addition, please note that disputes may be submitted for online resolution to http://ec.europa.eu/odr

Nkuku Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use www.nkuku.com and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.nkuku.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Nkuku Limited of Lower Tweed Mill, Shinners Bridge, Dartington, Totnes, Devon, TQ9 6JB.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site www.nkuku.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, [participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.] We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

How we use cookies

Like many websites, when you visit our Site or click on an advert of ours on another website we issue 'cookies' or unique code that allows us to identify your computer. We use cookies to note the different areas of our Site recently accessed through your computer, which of our adverts you were interested in and to identify which websites and adverts about us are of interest to you after you leave our website. We will use the information collected in this way to tell you about services or products which might be of interest to you when you make further visits to our Site, or through other websites from which we provide advertisements. Most web browsers automatically accept cookies, but your browser's settings can be altered to prevent this. In addition, Cookies can be deleted from your hard-drive. How you do this will depend upon the Internet browser that you use. Please refer to your relevant Internet browser manufacturer's website where you should be able to receive the information you need.

Your consent to cookies

We may need to ask for your consent to the use of cookies set out in this Privacy Policy when you first access the Site and if we introduce any new cookies to the Site. If so, when you first visit the Site a banner will appear asking you to accept the cookies that we set on the Site.

If you agree to cookies from our Site by clicking "OK" or by continuing to use the Site, we will set cookies on your computer. If you wish to delete the cookies we have set on your computer, please refer to your browser ‘Help’ menu.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we may contact you either in writing or by by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we may contact you either in writing or by by electronic means (e-mail or SMS) if you have consented to this. If you have provided consent to share your information with selected third parties, they will be permitted to contact you only in writing only.
    • If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please update your communication preferences in the ‘My Account’ section of the website or contact us at hello@nkuku.com
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may also share your information with selected third parties if you have authorised us to do so by ticking the appropriate box on the opt-in page of our website including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Nkuku Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at hello@nkuku.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@nkuku.com.


Promotional terms and conditions

  1. By using Nkuku promotional codes or by entering competitions you will be deemed to have read and understood these terms and conditions and agree to be bound by them.
  2. Promotional codes cannot be used in conjunction with any other offer and exclude UK crafted furniture, sofas and Indian antique furniture.
  3. Nkuku promotional codes can only be used towards your purchase on Nkuku.com, by telephone or redeemed in our Lifestyle Store, where explicitly stated. Some promotions may only apply to online, telephone or in-store purchases.
  4. Promotional codes cannot be used on third party websites or retail stores.
  5. The discount associated with a promotional code will not be applied to any delivery charges. Promotional codes can be entered on the basket or payment page during checkout for the discount to apply.
  6. Each promotional code may have a limited time period in which to be used and/or a maximum number of orders per code permitted. Once these limits have been reached the code will be invalid. Specific terms and conditions for each promotional code setting out any such limits can either be found in the communication you received with the code itself or on the specific promotional code terms and conditions page via the website.
  7. Nkuku reserves the right to suspend, change or cancel any promotion at any time. Nkuku may update these terms from time to time and reserves the right to add additional terms and conditions for specific promotions during the period of validity.
  8. Promotional codes and competition prizes have no cash value.
  9. Any refund you may be entitled to will be calculated according to the terms of the promotional discount use.
  10. Promotional codes are provided and operated by Nkuku Limited of Lower Tweed Mill, Shinners Bridge, Dartington, Totnes, Devon, TQ9 6JB registered company number 04614918